Frequently Asked Questions

Everything you need to know about your Kanso Tea experience.

Where does Kanso Tea source its leaves?

We source our premium loose-leaf teas directly from sustainable, small-batch farms in Japan, China, and India to ensure maximum freshness and ethical production.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your tea, you can return unopened packaging for a full refund or exchange.

Are your tea bags compostable?

Yes, our pyramid tea bags are made from plant-based, plastic-free materials that are fully biodegradable and home-compostable.

How should I store my tea to keep it fresh?

To preserve flavor and aroma, store your tea in a cool, dark place away from moisture, light, and strong odors. Our airtight tins are designed specifically for this purpose.

Do you offer wholesale opportunities for cafes or retail?

We do! Please contact our partnership team via the 'Wholesale' link in our footer to receive our current catalog and volume pricing.